Terms & Conditions

You may download a printable version of our Terms & Conditions here.

  1. Interpretation
    1. Except where the context requires otherwise words importing the masculine shall include the feminine; words importing the singular shall include the plural; words importing natural personage shall be equally applicable to corporate personage and vice versa.
    2. References to any statutory provision, authority, rule or code of practice shall be deemed to include the amended versions, replacements or successors of such.
    3. For the purpose of these terms & conditions the following words shall have the following meanings:
      1. “The Company” shall mean C & R Ltd Plumbing and Heating.
      2. “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
      3. “The Operative or Engineer” shall mean the representative appointed by the Company.
  2. Company Responsibility
    1. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion
    2. Where the date &/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date & at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.
    3. The Company reserves the right to refuse or decline work at its own discretion.
  3. Prices
    1. HOURLY RATE WORK. The total charge to the Customer shall consist of all reasonable travelling time to and from the job + the cost of materials supplied by the Company (not exceeding the trade purchase price of materials + 20%) & the amount of time spent by the operative in carrying out the works (including all reasonable time spent in obtaining un-stocked materials) charged in accordance with the Company’s current hourly rates. Our current minimum charge for attending to minor plumbing works or for simple advice on plumbing related issues is £40.00. All charges are subject to VAT at the prevailing rate.
    2. FIXED PRICE WORK shall be given as a firm cost, (manifest errors exempted) including Labour & Materials, and shall be within 10% over and above the equivalent total hourly rate cost. All charges are subject VAT at the prevailing rate.
  4. Estimates
    1. Where a written estimate has been supplied to the Customer the total charge to the Customer referred to in the estimate should not exceed the actual time taken by more than 20% but may be revised in the following circumstances:—
      1. if after submission of the estimate the Customer instructs the Company (whether orally or in writing) to carry out additional works not referred to in the estimate,
      2. if after submission of the estimate there is an increase in the price of materials,
      3. if after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared,
      4. if after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
    2. The Company shall not be under any obligation to provide an estimate to the Customer & shall only be bound (subject as hereinafter) by estimates given in writing to the Customer & signed by a duly authorised representative of the Company. The Company shall not be bound by any estimates given orally or in which manifest errors occur.
  5. Material Collection
    1. Collection of non-stock items is chargeable but:
      1. Time must be kept to a minimum & reasonable.
      2. The Customer must be informed wherever possible when the operative leaves the premises.
      3. If the collection time is likely to exceed 60 minutes the customer must be additionally informed of the circumstances.
      4. Only one engineer is allowed to leave the job to collect parts.
      5. The collection of materials which should be normally stocked items is non-chargeable.
  6. Invoices and Payment
    1. Upon delivery to the Customer, invoices are due for payment within 7 days.
    2. Any part of that invoice which remains unpaid shall carry interest at the rate of 4% over the base rate until payment in full is received by the Company.
    3. All reasonable charges suffered by the Company in the collection of any outstanding debt will be added to the customers account with prior written notice.
  7. Cancellations and Satisfaction
    1. If the Customer cancels their instructions prior to any work being carried out or materials supplied then the Customer shall be liable for any related expenditure together with the profit that would have been made by the Company had the work been carried out &/or materials supplied in accordance with such instructions.
    2. The Customer agrees to waiver cancellation rights on engaging the Company to undertake emergency work. In such cases the Customer agrees to pay the Company the full amount of the invoice.
    3. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company & shall afford the Company, and its insurers, the opportunity of both inspecting such works, & carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
  8. Guarantees
    1. The Guarantee shall be for labour only in respect of faulty workmanship for 12 months from the date of completion with the manufacturer’s warranty in force. The Guarantee will become null & void if the work/appliance completed/supplied by the Company is:
      1. Subject to misuse or negligence.
      2. Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability, materials supplied by the Customer & will accept no liability for any consequential damage or fault.
    2. The company will not guarantee any work in respect of blockages in waste & drainage systems etc.
    3. The company will not guarantee any work undertaken on instruction from the customer & against the written or verbal advice of the operative/engineer.
    4. Work is guaranteed only in respect of work directly undertaken by the company & payment in full has been made. Any non-related faults arising from recommended work which has not been undertaken by the company will not be guaranteed.
  9. Liabilities
    1. The Customer shall accept sole liability to discharge the Company’s account unless he/she discloses to the Company when initially instructing the Company to carry out work &/or supply materials that he/she is acting on behalf of a third party (including, but not limited to, a Limited Company or partnership) & receiving a written estimate) the name of the third party appears on the written estimate.
    2. The customer shall be solely liable for any hazardous situation in respect of GAS SAFE Regulations or Gas Warning Notice issued.
    3. The company shall not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where the customer has been notified by the operative either verbally or indicated in ticked boxes or in Comments/ Recommendations of any other related work which requires attention.
    4. Where the company agrees to carry out works on installations of inferior quality or over ten years old at that date no warranty is given in respect of such works & the Company accepts no liability in respect of the effectiveness of such works or otherwise.
    5. Engineers operate under their own GAS SAFE Registration & as such are solely responsible for any Gas related work & subsequent liability.
    6. The company shall be entitled to fully recover costs or damages from any operative/engineer/contractor whose negligence or faulty workmanship results in the Company being made liable for those damages or rectification of the work.
    7. The Company shall only be liable for rectifying works completed by the Company & shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested & not undertaken at that time.
    8. Prior to commencement of work involving gas appliances, the existing gas supply will be subject to a Tightness test to check for compliance with Gas Safety Regulations. Any faults found will be advised to the Client and any rectification works required may be subject to additional charges.
    9. Should the works include a Power-flush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required may be charged at extra cost.
    10. Should the works include a new boiler / water heater unit connected to an existing heating system, the Client should be aware that the higher pressures used by this new type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate
  10. Goods & Materials
    1. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
    2. Until such time as title in the said goods has passed to the Customer:
      1. the Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company,
      2. for the purpose specified in (i) above, the Company or any of its agents or authorised representatives shall be entitled at any time & without notice to enter any premises in which goods or any part thereof is installed, stored or kept, or is reasonably believed so to be,
      3. the Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.
    3. Not withstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, & until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value & the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
  11. Force Majeure
    1. Neither the Company nor the Client shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such a delay is due to any cause whatsoever beyond its reasonable control, & the Company shall be entitled to a reasonable extension of the time for performing such obligations.
  12. Governing Law
    1. These terms & conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative of the Company & by the Customer. Further, these terms & conditions shall prevail over any terms & conditions used by the Customer or contained or set out or referred to in any documentation sent by the Customer to the Company; by entering into a contract with the Company the Customer agrees irrevocably to waive the application of any such terms & conditions.
    2. These terms & conditions & all contacts awarded between the Company & Customer shall be governed & construed in accordance with English law & shall be subject to the exclusive jurisdiction of the English law.